Privacy Policy

1. Introduction

Fab Hotels ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay at our properties.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly, including:

• Full name and contact details (email, phone number, address)
• Government-issued identification details
• Payment information (credit/debit card details, billing address)
• Booking preferences and special requirements
• Guest feedback and survey responses

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Online travel agencies and booking platforms
• Corporate travel partners
• Event organizers
• Marketing partners

3. How We Use Your Information

We use collected information for the following purposes:

• To process and manage your bookings and payments
• To provide personalized services during your stay
• To communicate booking confirmations, updates, and offers
• To improve our website, services, and guest experience
• To comply with legal obligations and government regulations
• To prevent fraud and ensure security
• For marketing purposes (with your consent)
• To respond to inquiries and provide customer support

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third parties who assist in our operations:

• Payment processors
• IT service providers
• Marketing agencies
• Customer support services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights, privacy, safety, or property
• Prevent or investigate possible wrongdoing
• Enforce our Terms and Conditions

4.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred as a business asset.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with firewalls
• Regular security assessments and updates
• Limited access to personal information
• Employee training on data protection

While we strive to protect your information, no electronic transmission or storage method is 100% secure.

6. Data Retention

We retain personal information only as long as necessary for:

• Fulfilling the purposes for which it was collected
• Compliance with legal obligations
• Resolving disputes
• Enforcing our agreements

Booking information is typically retained for 7 years for tax and accounting purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@fabhotels.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries, please contact our Data Protection Officer:

Data Protection Officer
Fab Hotels
Connaught Place, New Delhi, Delhi 110001
Email: privacy@fabhotels.com
Phone: Call Us: 9181109315

For complaints, you may also contact the relevant data protection authority in India.